1. Introduction
Welcome to Codesy Refund Policy. As our platform offers digital products, refunds are handled according to the rules outlined below. These policies apply to all customers and purchases made through our platform.
2. General Refund Rules
Since digital products cannot be "returned" once downloaded, refund eligibility is limited to specific cases, as outlined in this policy. Please note that local consumer laws in your country may also apply in addition to these rules.
3. Refund Eligibility
You may be eligible for a refund in the following situations:
Item Not as Described: If the purchased product significantly differs from its description or preview.
Technical Issues: If the product has major defects that prevent its use, and the issue cannot be resolved.
Non-Delivery: If you did not receive access to the product after completing the payment.
Refunds are not granted in the following cases:
You changed your mind or no longer need the product.
You do not have the required software, skills, or resources to use the product.
The product did not meet your specific expectations, unless it was falsely advertised.
The issue arises due to conflicts with third-party software or hosting environments beyond our control.
4. Refund Timeframe
Refund requests must be submitted within the following timeframes:
Supported Items: Refund requests must be made within 180 days of purchase.
Unsupported Items: Refund requests must be made within 30 days of purchase.
Non-Downloaded Products: If the product has not been downloaded within 30 days of purchase, a refund may be requested.
5. How to Request a Refund
To request a refund, please contact our support team at [email protected] with details of your purchase and the reason for the refund request. Each request will be reviewed on a case-by-case basis.
6. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page.
By making a purchase on our platform, you acknowledge and agree to this Refund Policy.